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FREQUENTLY ASKED QUESTIONS
Welcome to KOULCHY AUTO! Your account is the first step to place an order. It will also allow you to track the status of your orders and obtain their history.
To create an account, go to the “My account” section accessible in the menu bar. Then fill out the “New Customer” form. You will receive a confirmation email validating the creation of your account on KOULCHY AUTO.
We invite you to click on “forgotten password” on the “Already customer” login page available from the “My account” section. Enter the email address associated with your account where you will receive a link to reset your password.
We attach great importance to the security and confidentiality of our customers' personal information. We undertake to under no circumstances transfer the personal data of our customers to a third party.
You can modify your personal data by logging into your customer account in the “My personal information” section.
Please note, if you need to modify any of your personal information, for a current order, this is possible until your order changes to shipped status. If it has already been shipped, your modification will only be taken into account during your next order.
You have a right of access, rectification, deletion and opposition to your personal data as provided in accordance with the Data Protection Act of January 6, 1978 as amended, applicable on May 25, 2018 relating to the protection of life privacy with regard to the processing of personal data.
To be able to exercise this right, we ask you to send us your request by filling out a form indicating your name, first name and email.
KOULCHY AUTO offers all the auto parts necessary for the maintenance and repair of your vehicles.
The catalog offers a wide range of vehicle mirrors, tires, batteries, engine oil, maintenance fluids and products, mechanical and electrical parts, etc.
Used parts on KOULCHY AUTO: KOULCHY AUTO only offers new and original parts.
Nothing easier ! To do this, we invite you to use our selector present on the home page directly on the site using the selectors present on the home page with:
search by make, vehicle model or engine type.
Search by chassis number, simply enter the chassis number of your vehicle and choose the reference that suits it.
searching by reference or name of the part or product in the category.
On the KOULCHY AUTO site, 7 days a week - 24 hours a day:
- by part reference
- by The chassis number of your vehicle
- by make, model and type of vehicle
- by “My account » for your already identified vehicles
You can modify or cancel part or all of your order when it is still in “in progress” status. This action will no longer be possible when the order changes to “validated” status in your customer area.
You can make this cancellation directly on the site from your customer area “My account” in the “My orders” section.
Please note, when the order is shipped from our premises, cancellation is no longer possible. You will have to refuse your packages upon delivery to the carrier.
Adding a part or reference to an order that has already been validated is impossible.
We deliver orders throughout Algeria. Once the order has been placed and validated, it will be processed and prepared for shipping within 24 hours on average. However, deliveries can vary from 12 hours to 72 hours maximum, depending on the parts ordered (excluding weekends and public holidays).
For any order placed on a Friday, Saturday, or public holiday, the delivery time is from the first following working day.
KOULCHY AUTO delivers to the address of your choice (home, office or relay point)
You will be notified by Phone Call, SMS or email as soon as your package is about to be received.
Important: Do not forget to provide a valid mobile phone number when placing your order so that you can receive the scheduling notification by SMS as well as the reminder.